Thank you for choosing Waste Management as your environmental solutions provider. We appreciate your business and look forward to providing you with outstanding services.
Time and Place of Pickup
For Residential Services, please have your container out by 6 a.m. at your regular pickup location, such as the curb or alleyway, and please ensure that the container is outside any fences or gates. For alley service, please mark your street address in the alley or on your containers for identification by our drivers. To find out your service schedule, please Contact Us.
Tip: Charges may apply for any additional container that is above your specific service level. To verify your service level, please Contact Us.
To prevent injury to our drivers, please ensure that all non-Waste Management containers are no larger than 121 litres and weigh no more than kilograms when full. Do not use 208 litre drums, paper sacks or boxes as trash containers. To reduce odors and prevent litter, please bag all trash items. If you have a separate container for recycling, please do not bag recyclables in plastic bags but place them loosely in the container. This will improve sorting of recyclables at the processing facility.
When you place the right materials in the right container, it benefits you and your community and protects the environment. When you place the wrong materials in a recycling container, it can contaminate otherwise good recyclables, injure workers, and result in additional charges to your account. Waste Management can refuse to pick up containers containing unacceptable materials, which may result in a contamination charge.
Make the promise to Recycle Often. Recycle Right.® Doing just these three things will make huge difference.
- Recycle all empty bottles, cans and paper
- Keep food and liquids out of your recycling
- Keep plastic bags out of your recycling
For more information, visit Recycle Often. Recycle Right.®
Cut branches into four-foot lengths or less and tie them in bundles no more than 12 inches in diameter. Leaves and grass clippings should be bagged, tied securely and placed with other items for outside pickup. There may be additional charges for the collection of yard waste in some service areas.
Home Improvement Debris
Planning your next home project? Waste Management’s Bagster® dumpster in a bag service is the perfect solution for your DIY projects. The Bagster® bag fills a gap - bigger than a garbage bag and smaller than a dumpster. It provides the right solution at the right value, holding up to 1.5 tons / 2.3 cubic meters of debris, from home improvement projects to big cleanups. Once filled, users can call or go online to schedule reliable pickup from Waste Management.
Still have service questions?
Visit wmcanada.com for information on frequently asked questions about our services. You may also work directly with a Waste Management representative through email, Live Chat or over the phone. To report any problems or service issues, contact Waste Management within 24 hours of your pickup day. Simply Contact Us by email or live chat (if available in your area), or contact us by phone:
- British Columbia: (800)774-9748
- Manitoba, Saskatchewan, and Alberta: (877)784-7336
- Ontario and Quebec: (800)665-1898